Normal production time for most items is 10 working days at a factory, 5 working days if order is completed at our facility. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Please advise us of your specific event date. We will schedule production to allow ample shipping time for you to receive your order a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.

We understand that sometimes the need for an promotional products comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Priority Service and Express Service on many products!

Yes, usually with no problems if you provide PC based artwork.

Fulfillment Services
Want to establish a continuing promotional products recognition program but don't want to store a lot of products? We offer complete fulfillment services as part of our customer support program. We can maintain your inventory of products and gifts and shipped to your offices or event in plenty of time for presentation.

Custom Design Services
We maintain a complete art department as one of the most important parts of our customer service. Using our creative resources, we can design something unique for your organization.

Yes, we will email you with notification that your order has shipped, including carrier tracking information.

We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. If you want us to use your shipper number please provide this at time of order.

If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.

No products may be returned without prior approval from our customer service department. Authorization is based upon the information collected.

We will accept MasterCard and Visa. Your card will be charged when the order is placed.

No, we will not share your information with anyone.

After shopping, you will "Check Out". Simply use the "Comments" text box to inform us you would like the order billed to your account. Only persons authorized on the credit application will be allowed to place orders or charges against any account.

Please contact our Customer Service counselors at (314) 739-4531.